From the Front Counter to the Bottom Line
The Art of Service Sales
Course Number: ABS1
Class Description: This class establishes the ground rules for profitable customer communication by teaching the five steps to the sale, a proven formula in every sales industry. We'll spend time discussing how to create an atmosphere conducive to buying - from the appearance of your shop to the subtleties of body language and position. We'll also examine the differences between male and female consumers and what they want.
Total Training Time: 8 hours
This class is also available online.
"The 6 sessions included in this course
turned my shop around. Using what I had learned, I was able to increase
average invoice sales dramatically. And of that increase, over 80%
was maintenance sales.
So along with increasing average sales, our overall sales have increased by almost a third. We learned several ways in which to increase customer satisfaction. We have a higher customer return rate now and seem to have happier customers. They are telling their friends and relatives about us more than ever. The other half of this equation is employee satisfaction. This has increased as well due to implementing ideas learn during the course.
I would highly recommend this course to any business owner, manager, or service advisor in the automotive industry. I consider money spent on this course 10 times more productive and effective over advertising in any form."
—Mark Guernsey, Owner, Accountable Automotive